Shipping & Delivery Policy
Last Updated: September 22, 2026
Thank you for shopping with us. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
2. Shipping Methods & Delivery Times
We currently offer the following shipping options:
-
Standard Shipping: [3–7 business days]
- Free Shipping: Available on orders of $100 or more, where applicable.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination, package size, weight, and shipping method selected.
Any applicable shipping charges will be displayed before you complete your purchase.
4. Tracking Your Order
Once your order has shipped, we will provide tracking information by email or through your customer account, when tracking is available.
Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation is issued.
5. Delivery Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, please contact us as soon as possible at hello@kingdomgirl.shop. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If tracking indicates that your package was delivered but you have not received it, please check around your delivery location and with household members, neighbors, or your building's management.
If you still cannot locate your package, contact us at hello@kingdomgirl.shop and we will assist you in determining the appropriate next steps.
Please note that once an order has been transferred to the shipping carrier, delivery delays may be outside our control.
7. Damaged Packages
If your order arrives damaged, please contact us at hello@kingdomgirl.shop within 48 hours of delivery.
Please include your order number and clear photographs of the damaged package and products. This information may be required to determine eligibility for a replacement.
8. International Shipping
We currently do not offer international shipping.
9. Undeliverable or Returned Packages
Packages may be returned to us if the address is incorrect, incomplete, inaccessible, or if the package is otherwise deemed undeliverable by the carrier.
If a package is returned to us, we will contact you regarding available options. Additional shipping charges may apply to resend the order.
10. Changes to This Policy
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about shipping or delivery, please contact us:
Email: hello@kingdomgirl.shop
We appreciate your business and thank you for choosing Kingdom Girl Shop.