Returns & Refund Policy

Last Updated: September 22, 2026 

Thank you for choosing Kingdom Girl Shop. Because our products are skincare products intended for personal use, we have specific return and refund policies in place to protect the health, safety, and quality of our customers and products.

1. All Sales Are Final 

All skincare product sales are final. We do not offer refunds, returns, or exchanges for products that have been opened, used, tested, or altered in any way. 

Once a skincare product has been opened, we are unable to reseal, sanitize, or resell it. For this reason, opened products cannot be accepted as returns or issued a refund. 

This policy applies even if the product has only been opened or used once. 

2. Opened or Used Products 

Due to the personal-care nature of our products, opened or used skincare products are not eligible for refunds or exchanges. 

This includes products that have been:

• Opened but not used 
  
• Used or tested 
  
• Partially used 
  
• Removed from their original packaging 
  
• Altered or tampered with 
  
• Returned without their original seal, where applicable 

For health, hygiene, and product-quality reasons, we cannot place opened skincare products back into inventory or resell them to another customer. 

3. Unopened Products 

Unopened products may be eligible for a return within 48 hours of delivery. 

The product must remain completely unused, unopened, and in its original packaging and condition. Customers are responsible for return shipping costs unless the return is due to an error on our part. 

4. Damaged or Incorrect Orders 

Although we do not accept returns of opened or used skincare products, we want to make sure you receive the order you purchased. 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@kingdomgirl.shop.

Please provide: 

• Your order number 
  
• A description of the issue 
  
• Photos of the product and packaging 
  
• Any other information we may reasonably need to investigate the issue

If we determine that the item was damaged during shipment, defective, or incorrectly sent, we may provide a replacement or another appropriate resolution at our discretion. 

5. Allergic Reactions or Skin Sensitivity 

Customers should review the product ingredients before use and perform any recommended patch testing when appropriate. 

Because skincare products can affect individuals differently, an allergic reaction, irritation, sensitivity, or dissatisfaction with the way a product performs does not qualify an order for a refund or return.

If you experience a reaction or other concerning symptoms after using a product, discontinue use and seek appropriate medical advice when necessary. 

6. Refused or Unauthorized Returns 

Please do not send products back without contacting us first. 

Unauthorized returns, opened skincare products, used products, or products that do not meet the requirements of this policy may be refused and returned to the customer at the customer's expense.

7. Order Cancellations 

If you need to cancel an order, contact us within 48 hours at hello@kingdomgirl.shop. 

We cannot guarantee that cancellation requests can be accommodated once an order has entered processing or has been shipped. 

8. Contact Us 

If you have questions regarding our Returns & Refund Policy, please contact us: 

Email: hello@kingdomgirl.shop

By purchasing from Kingdom Girl Shop, you acknowledge and agree to the terms of this Returns & Refund Policy.